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NCQA Multicultural Health Care (MHC) Distinction

The Multicultural Health Care Distinction uses the Cultural and Linguistically Appropriate Services (CLAS) Standards, a set of guidelines established in 2000 by the Department of Health and Human Services, Office of Minority Health. These standards are intended to advance health equity, improve quality and help eliminate health care disparities by establishing a blueprint for health and health care organizations to:

Provide effective, equitable, understandable and respectful quality care and
services that are responsive to diverse cultural health beliefs and practices,
preferred languages, health literacy, and other communication needs.

The Patient Protection and Affordable Care Act (ACA) of 2010 is making health insurance coverage more affordable and accessible for millions of Americans. For racial and ethnic minorities, the law addresses inequities and increases access to quality, affordable health coverage. The ACA invests in prevention and wellness. AmeriHealth Caritas Pennsylvania has resources to help you with your patients, such as:

  • How and When to Get Care, which explains the difference between emergent, urgent and routine care.
  • How to Prepare for Your Doctor Visit , a good reminder to come prepared for a doctor visit with all insurance cards, your medicine list, and any questions and concerns.
  • My Health Record , a convenient place to write down health history and important readings like blood pressure, A1C and cholesterol.

These materials are available in languages other than English, too. Contact your account executive to obtain copies.

Every provider is our partner in making sure our members get the care they need in a culturally appropriate manner and in a language they feel most comfortable with. It is the legal responsibility of every health care provider to give meaningful access
for all patients, regardless of race, ethnicity or language barriers. That is why we have partnered with Language Services Associates, AmeriHealth Caritas Pennsylvania's telephonic interpreter service, to extend our corporate interpreter rates to our
participating providers to reduce the cost burden of using an interpreter. For more information, see our website for details on contacting LSA to avail your practice of this added benefit.

If your office is interested in hosting a CLAS training for your staff, please contact Pat Rossley, CLAS coordinator, at 1-215-863-5614.